Discover answers to your questions about our services and processes.

HASMINA Imports & Exports Company Ltd provides comprehensive international trade solutions including imports, exports, logistics coordination, air cargo services, procurement, and customs documentation support. We facilitate the movement of goods across borders while ensuring compliance, efficiency, and secure handling at every stage.

Clients share their product requirements and destination details with our team. We provide a quotation outlining pricing, logistics, and timelines. Upon confirmation and agreed payment terms, we coordinate sourcing, shipping, customs clearance, and delivery. Clients receive updates throughout the process.

We offer sea freight and air cargo solutions depending on urgency, product type, and budget. Air cargo is recommended for time-sensitive or high-value shipments, while sea freight is ideal for bulk cargo and cost efficiency.

Due to the nature of international trade and customized procurement, returns are handled on a case-by-case basis. If goods arrive damaged, incorrect, or non-compliant with agreed specifications, clients should notify us within 48 hours of receipt so we can investigate and provide appropriate resolution.

Clients can reach us via:
Phone/WhatsApp: +220 7866594
Email: Info@hasminaimportexport.com
Location: Albert Market, Banjul , Chinese Building
Our team responds promptly during business hours.

We accept bank transfers and other approved international payment methods. Standard terms for most orders are 50% advance payment and 50% upon delivery, unless otherwise agreed in writing.

Once a shipment is dispatched, clients receive shipping details and tracking information where applicable. Our team also provides progress updates at key stages including departure, customs clearance, and arrival.

Costs depend on shipment type, destination, customs duties, storage, and handling requirements. All known charges are communicated in advance. Any regulatory or third-party fees beyond our control will be disclosed promptly.

Order modifications may be possible before procurement or shipment begins. Once goods have been sourced or dispatched, changes may incur additional costs or may not be feasible.

In the rare event of loss, we immediately initiate an investigation with the freight partner. Resolution options may include insurance claims, replacement coordination, or compensation based on shipment terms and coverage.

HASMINA Imports & Exports Company Ltd is committed to empowering local Gambian businesses by connecting their products to regional and international markets. We actively partner with domestic producers and manufacturers to export high-quality Gambian goods while ensuring they meet global standards for packaging, documentation, and compliance. Our goal is to promote sustainable growth for local enterprises and showcase Gambian products including agricultural goods, natural products, and locally manufactured items on the global stage.